Safety Instructions

Safety Instructions

Follow the safety instructions listed here. Any failure to follow these safety instructions could cause a risk of fire and/or serious or fatal injuries. When using this product, basic precautions should always be followed, including the following:

1. Read all the instructions before using the product.

2. To reduce the risk of injury, close supervision is necessary when the product is used near children.

3. Do not put fingers or hands into the chainwheel or any parts of the drivetrain, including the wheels.

4. Do not use this product if the charger connector, power supply connector, or charging cord is frayed, has broken insulation, or any other signs of damage.

5. This E-Bike is not intended to be used at ambient temperatures less than -10°C (14°F) or above ambient temperatures of 40°C (104°F).

6. The battery is intended to be charged when the ambient temperature is between 0°C (32°F) and 40°C (104°F). Never charge the battery when ambient temperatures are outside this range.

7. The E-Bike is equipped with a chain guide or chain guard that protects the dangerous lead-in area of the chain. The chain guide or chain guard must not be removed or else the safe operation of the E-Bike cannot be guaranteed.

8. Do not let the display distract you during riding. Failing to pay attention to the traffic or trail ahead may result in an accident.

9. Do not touch the drive unit after riding. Some sections of the drive unit may get hot, >60°C (140°F), during extreme usage.

10. Do not attempt to ride your E-bike while it is connected to the charger.

11. When the E-Bike is transported or carried, or during service and maintenance, the E-Bike system shall be switched off or the service mode shall be activated.


General Safety

Safety Requirements symbol
Safety Instructions

You must read and understand the Safety Instructions document included with your product before proceeding with the installation. Improperly installed components are extremely dangerous and could result in severe and/or fatal injuries. If you have any questions about the installation of these components, consult a qualified bicycle mechanic. This document is also available on www.sram.com.

Warning

The Eagle Powertrain System must be placed in Service Mode for any service or repair.

Service Mode prevents the drive unit from unwanted activation of the drive system during service or maintenance. Failure to put the system in Service Mode may result in injury.

Warranty and Trademark

Consult sram.com/service whenever a separate manual is referenced in this document.

Read the full warranty policy for your components at sram.com/en/service/warranty.

For information about trademarks used in this manual, visit sram.com/website-terms-of-use.



Compatibility

This manual is a complete system identification and usage guide for an installed Powertrain system on an assembled E-Bike. For details regarding Eagle Transmission component installation, consult the Eagle Transmission User Manual.

Eagle Powertrain components are designed to be used in a paired system and are wirelessly compatible only with other SRAM AXS enabled components and SRAM AXS components. When paired into one AXS system, the functionality of all Eagle Powertrain and AXS components can be reconfigured with the SRAM AXS app.

AXS Pod Controllers are compatible with Eagle Powertrain but are not required for system functionality.

Consult the AXS Components Compatibility Map for compatibility information.

Notice

The Eagle Powertrain system is configured for the chainring size it ships with. To change the chainring size on your bike, you must contact your SRAM dealer for support.


Intended Use

You must use the Eagle Powertrain System as intended by the E-Bike it is installed on; consult the E-Bike manufacturer for manuals and instructions.

Do not tamper with the system. An E-Bike is considered as tampered when the system has been modified to exceed the maximum designed speed or output power and allow the users to receive assistance beyond the legal limit of the corresponding country.

Notice

Do not attempt to change the maximum speed for pedal assistance, maximum motor power, or the maximum speed of the Push Mode. Tampering with an E-Bike can have serious legal consequences, including administrative fines, criminal offenses, loss of insurance coverage, loss of warranty claims, and partial responsibility in the event of an accident.

Warning

CRASH HAZARD

The E-Bike is equipped with a chainguard (also called aeroguard, chain guide, or chain-wheel disc) that protects the dangerous lead-in area of the chain that must not be removed. The safe operation of the E-Bike cannot be guaranteed if the chainguard is removed.


SRAM AXS App

SRAM AXS App

AXS App phone photo

Download the SRAM AXS app, available for free in the app stores, to create your SRAM account, add your components, and customize your SRAM AXS experience.

Through the app, you will also be able to:

  • Connect your components via Bluetooth to the SRAM AXS app.

  • Build and personalize multiple bicycle profiles.

  • Monitor bicycle performance and readiness.

  • Customize component behavior to match your riding style.

  • Assign custom actions to your controls.

For component customization within the SRAM AXS app, all AXS components must be paired into a single system. Procedures for pairing multiple systems, such as an AXS seatpost and AXS drivetrain, can be found in the System Pairing section.

For optimal system performance and compatibility make sure you have installed the latest version of the SRAM AXS app and component firmware. Firmware updates are performed through the app.

Notice

Rear derailleurs with an extension cord must have the E-Bike system powered on when updating firmware. If power to the E-Bike is interrupted during a firmware update, you may need to update the firmware again.


Tool List

Highly specialized tools and supplies are required for the replacement and maintenance of your SRAM components. We recommend that you have a qualified SRAM dealer work on your SRAM components.

Tools and Supplies

Safety and Protection Supplies
Apron
Shop Towels
Nitrile Gloves
Safety Requirements symbol
Safety Glasses
Lubricants and Fluids
Isopropyl Alcohol
Friction Paste
Bicycle Tools
Bicycle Repair Stand
Bicycle Repair Stand
Chain Whip
Chainring Extraction Tool and Two-Arm Gear Puller
8-Notch Bottom Bracket and Lockring Tool
Common Tools
Hex tool icon
Hex Wrench or Hex Bit Socket - 2, 4, 5, 8 mm
TORX icon
TORX Wrench or TORX Bit Socket - T25
Socket Wrench Icon
Socket Wrench
Torque Wrench

Eagle Powertrain System Components

Eagle Powertrain System Components

1. Eagle Powertrain Speed Sensor

6. Right AXS Pod Controller

2. Eagle Powertrain Charge Port

7. Eagle Transmission Derailleur with Eagle Powertrain Extension Cord (optional)

3. Eagle Powertrain AXS Bridge Display

8. Crankarm and Aeroguard

4. Left AXS Pod Controller

9. Eagle Powertrain Drive unit

5. Eagle Powertrain Speed Ring (15 mm rotor bolts required)

10. Eagle Powertrain Battery (Compact 630Wh and Full Size 720Wh)


Range Extender Components and Parts

Image of Range Extender Parts

1. Adhesive Cable Clip(s)

7. Range Extender Cable Plug, Range Extender Port Side

2. Original Charge Port Cover (not Range Extender Compatible)

8. Range Extender Holder System, Frame Mount

3. Range Extender Charge Port Cover

9. Range Extender (250Wh)

4. Frame Charge Port

10. Holder System Bottle Mount Adapter

5. Snapframe and Hardware

11. Bottle Cage, Not Included

6. Range Extender Cable Plug, Frame Charge Port Side

Image of charge ports

1. Split cable plug for Powertrain Battery and Range Extender charge ports

2. Split cable port for SRAM Powertrain charger cable plug

3. SRAM Powertrain charger cable plug


Eagle Powertrain Battery Charging

Notice

Charge the battery in a dry location in temperatures from 0°C (32°F) to 40°C (104°F). Do not leave the E-Bike unattended while charging.

Assemble the Charger

1. Insert the AC charger cord for your electrical outlet plug type into the charger power supply. Once assembled, the cord may stay assembled with the charger power supply.

Plug the charger cord into a compatible wall outlet.

Warning

FIRE HAZARD

Use only the SRAM-supplied charger cord and charger power supply to charge the battery. The use of other charger cords and power supplies may cause the battery to overheat, catch fire, or explode.

Frame Port Battery Charging

Notice

Wipe the plug cover with a cloth to remove dirt and debris before opening to avoid contamination of the contact pins.

1. Release the plug cover from the charge port on the bicycle frame.

2. Insert the keyed charger connector into the port so the keyed prongs are aligned.

3. Charge the battery. The display will turn on to show the charge status, but the drive unit will not operate when the charger is attached.

Battery Charging off the Bike

Notice

Use two hands to remove the battery. Be careful not to damage the lower mounting bracket when removing the battery. Do not drop the battery.

Some batteries may have an integrated frame cover. Consult your frame manufacturer's instructions for removal.

For E-Bikes with a Compact Size (630Wh ) Battery:

1. Use a 5 mm hex wrench to loosen the mounting bolt until it is free from the frame. Pull the tab on the mounting bracket to release the spring loaded mounting. Tilt the battery until you can remove it from the lower mounting in the frame.

5 mm

For E-Bikes with a Full Size (720Wh ) Battery:

1. Adjust the bicycle frame in the work stand so the downtube is horizontal to the ground. Remove the plug side frame bracket mounting screw, if applicable, and slide the battery out of the frame.  For frame manufacturers that use their own hardware, consult the frame manufacturer's instructions for tool size.

4 mm

2. Insert the keyed charger connector into the port so the keyed prongs are aligned.

3. Charge the battery.

Charger Status LED Indicator

A solid red LED indicates the battery is charging.

A flashing red LED indicates the charger is receiving an error message. Consult the Powertrain Troubleshooting Matrix section.

The solid green LED on the charger indicates a fully charged battery.

Charge the Range Extender and the Powertrain Battery with Split Cable

Notice

The Split cable will only function if it is plugged into the Powertrain Battery and the Range Extender. The Split cable cannot be used to charge a single battery. For the Split cable to charge, you must follow the steps in the correct order below. Failure to follow the order below may result in the E-Bike not charging.

Align the prongs with the port.
Align the charger and port
Split cable connected to the Range Extender and Frame Port.
Split cable being plugged into the charger port.

See Disconnect the Range Extender from the System if the cable is connected.

1. Plug the SRAM Powertrain Charger into a compatible wall outlet without the Split cable attached.

2. Insert one of the Split cable connectors into the Powertrain Battery or frame charge port, and the other connector into the Powertrain Range Extender port so the keyed prongs are aligned.

See the section, Battery Charging Off the Bike, for directions to remove and charge the Powertrain Battery off the bike.

3. Insert the Split cable cord into the SRAM Powertrain Charger connector.

If the LED on the Powertrain charger does not turn red to show it is charging, unplug the connection between the charger and the Split cable. Reconnect the Split cable plug to the charger plug.

A solid red LED indicates the batteries are charging.

A flashing red LED indicates the charger is receiving an error message. Consult the Powertrain Troubleshooting Matrix section.

The solid green LED on the charger indicates the batteries are fully charged.

Charge the Range Extender

Align the prongs with the port.
Charger installed into the Range Extender

See Assemble the Charger section if not already assembled.

See Disconnect the Range Extender from the System if the cable is connected.

1-2. Insert the keyed charger connector into the Range Extender port so the keyed prongs are aligned.

3. Charge the Range Extender.

A solid red LED indicates the battery is charging.

A flashing red LED indicates the charger is receiving an error message. Consult the Powertrain Troubleshooting Matrix section.

The solid green LED on the charger indicates a fully charged battery.

Battery Charge Status

Press and release the Power button on the display to show the charge status when the battery is charging. At 100% charge, the battery will power off. Unplug the charger from the charge port and press the Power button on the display to power on the E-Bike.

Notice

The E-Bike will not power on with the charger attached and the battery fully charged. Unplug the charger from the charge port and press the Power button on the display to power on the E-Bike.

The charge status is shown on the battery. The visibility of the status indicator may vary based on the integration of the battery into the E-Bike frame.

Battery Status with Range Extender

Bridge display showing a 142% value.
630Wh Powertrain Battery + Range Extender Maximum State of Charge = 142%
Display showing a 135% value.
720Wh Powertrain Battery + Range Extender Maximum State of Charge = 135%

The current state of charge for the Eagle Powertrain Battery plus an Eagle Powertrain Range Extender will display the total system State of Charge (SOC) as a percentage above 100%.

The total system SOC will vary depending on the size of the Eagle Powertrain Battery, 630Wh or 720Wh. See the Battery Charge Status section for Powertrain battery charge levels.

Unplug the Charger

Unplug the charging cord from the battery or frame charge port when fully charged. Install plug cover, if applicable.

Notice

The E-Bike will not power on with the charger attached and the battery fully charged. Unplug the charger from the charge port and press the Power button on the display to power on the E-Bike.


Battery Installation

Compact (630Wh) Battery Mounting

5 mm
8 N·m ( 71 in-lb)

1. Insert the battery into the frame with the charging port side of the battery into the frame plug bracket so the prongs are aligned (1a). Push up on the battery until the battery is secure (1b).

2. Install and tighten the bolt into the battery mounting hole in the frame while you push the battery into the plug side mounting bracket. Make sure the battery is connected to the plug. Firmly push the plug side mounting system as you tighten the bolt.

3. Install the frame battery cover according to the manufacturer's instructions, if applicable.

Warning

Make sure the battery is secure before riding. If the frame mounted battery starts to rattle or develop play you must stop the bicycle immediately. Loosen the mounting bolt, push the battery down into the lower attachment point, and retighten the bolt. Routinely check the bolts for the correct torque values; never ride with loose bolts.

Full Size (720Wh) Battery Mounting

Notice

Some full size batteries cannot be removed by the end user. You must consult your frame manufacturer's instructions for the proper removal and installation for your battery.

For E-Bikes with a Slide-in mounting:

1. Adjust the bicycle frame in the work stand so the downtube is horizontal to the ground.

2. Install the full size battery into the frame according to your frame manufacturer's instructions.

3. Insert the keyed wire harness plug into the port so the keyed prongs are aligned.

5 mm
8 N·m ( 71 in-lb)

4. Install and tighten the plug side frame bracket mounting screw, if applicable. For frame manufacturers that use their own hardware, consult the frame manufacturer's instructions for tool size and torque value.

Warning

Failure to install and tighten the plug side mounting screw may result in the battery sliding out of the frame. This may result in injury to the rider and/or damage to the battery. Routinely check the bolts for the correct torque values; never ride with loose bolts.


System Pairing

All AXS components must be paired with the Powertrain AXS Bridge Display. The display begins and ends the pairing session.

Multiple AXS components such as AXS Pod Controller(s), rear derailleur, and seatpost can be paired with the display to create one AXS system. After multiple AXS components have been paired into one system, functions and preferences can be configured in the SRAM AXS app. Consult the AXS Components Compatibility Map on the sram.com/service for compatibility information.

1. Press and hold the Power button to turn the display on.

2. Press and hold the AXS button until the LED blinks slowly, then release.

3. Press and hold the AXS button on the rear derailleur until the LED blinks quickly, then release.

4. Press and hold the AXS button on the right side Pod Controller until the LED blinks quickly, then release.

Notice

The Pod Controller on the right must be paired into the system before the Pod Controller on the left to make sure the Push Mode is the top left button. Repeat the pairing process if it is not.

5. Press and hold the AXS button on the left side Pod Controller until the LED blinks quickly, then release.

6. If using any other AXS components such as a seatpost, press and hold the AXS button on those components until the LED blinks quickly, then release. To end the pairing session, press and release the AXS button on the display, or wait 30 seconds for the session to end.

Successful AXS pairing is indicated with the launch screen on the display. If the display is indicating an invalid AXS pairing, repeat the pairing process. All paired components can be verified with the SRAM AXS app.

The pairing process does not need to be repeated when any battery is removed and/or replaced. The pairing process must be repeated if any components are replaced, added, or removed.


Power On / Off the System

Make sure the charger is removed from the E-Bike before powering on the system.

1. Press and hold the Power Button to power on the system.

The display will power on showing the modes and settings selected. The drive unit is activated as soon as you start pedaling or use the Push Mode (see Push Mode section). The drive unit output depends on which ride mode you select (see Ride Modes and Settings section).

2. Press and hold the Power Button to power off the system. Alternatively, the system will power off within ten minutes of inactivity.


Ride Modes and Settings

The Eagle Powertrain System ride modes and settings can be viewed from the Powertrain AXS Bridge Display. Modes can be changed and settings selected using a compatible AXS Pod Controller paired into the system. Consult the System Pairing section to pair a Pod Controller into the system.

Service Mode

Service Mode will turn the drive unit off without shutting down the bike. The rear derailleur maintains its ability to shift manually when in Service Mode.

1. Press and release the Power Button to put the drive unit into Service Mode.

Warning

The Eagle Powertrain System must be placed in Service Mode for any service or repair.

Service Mode prevents the drive unit from unwanted activation of the drive system during service or maintenance. Failure to put the system in Service Mode may result in injury.

Push Mode

Push Mode engages the drive unit to activate and gives some assistance to move the E-Bike when the rider is off the E-Bike and not pedaling.

1. Press and hold the top button on the Left Pod Controller (L1) to activate Push Mode while you move the bike forward or back slightly. Push mode will deactivate after five minutes or when the button is released.

Range and Rally Mode

1. Press the top button on the Left Pod Controller (L1) to toggle between Range and Rally Mode. Alternatively, press the AXS button to toggle between Range and Rally Mode.

Range Mode uses a lower Max Power Wattage and less Assist Support. In Range Mode, the Max Power Wattage lowers the top level of available drive unit support from Powertrain. In Range Mode, the Assist Support will provide less drive unit support with more power input from the rider. Lowering Max Power and Assist Support will increase your overall battery range for longer rides.

Rally Mode uses a higher Max Power Wattage and more Assist Support. In Rally Mode the Max Power Wattage is maximized to use all the available drive unit support from Powertrain. In Rally Mode the Assist Support will provide the most drive unit support with less power input from the rider. Higher Max Power and more Assist Support will accelerate the bike more quickly and provide more support with less power input from the rider.

The Max Power Wattage and Assist Support for Range Mode and Rally Mode can be tuned individually in the AXS App to balance overall ride performance and battery life.

Modes with Range Extender

Range-X Mode

Rally mode with a Range Extender will only use power from the Powertrain battery first. When the Powertrain battery is depleted, the system will enter the Range-X mode. In Range-X mode the system will only use the Range Extender and can not toggle into Rally mode.

Range mode with a Range Extender will use power from the Range Extender. When the Range Extender battery is depleted, the system will use power from the Powertrain battery.

Auto Shift On Setting

The Eagle Powertrain Auto Shift Setting shifts the gears while pedaling and coasting. Eagle Powertrain uses Pedal Speed input and bike speed to select the appropriate gear. Manual shifts can be made at any time when riding with Auto Shift On. When a manual shift is made, Auto Shift is paused for five seconds before automatic shifting resumes.

1. Press and hold the top button on the Right Pod Controller (R1) to toggle Auto Shift On and Off.

The Eagle Powertrain Auto Shift feature allows you to set your desired Pedal Speed when Auto Shift is On. The MID Setting is the recommended starting point to learn the system. Adjust the value higher (+1, +2, +3) for a higher cadence or adjust down (-1, -2, -3) if you prefer to pedal with a slower cadence.

2. With Auto Shift On, press and hold the lower button on the Right Pod Controller (R2) to open the Pedal Speed Menu.

The Pod Controller will exit the Pedal Speed Menu after three seconds without input from the Pod Controller.

3. Use the lower button (R2) to adjust the pedal speed to a slower cadence, -3 being the slowest.

4. Use the top button (R1) to adjust the pedal speed to a higher cadence, +3 being the highest.

Coast Shifting

Coast Shifting is always enabled. Coast Shifting allows Eagle Powertrain to shift the rear derailleur during riding, without turning the pedals. With Auto Shift Off, the rider can command a manual shift from the Pod Controller and Powertrain will run the drive unit to complete the shift.

Auto Shift Off / Manual Shifting Setting

The Eagle Powertrain Auto Shift Off requires the rider to shift the gears using the Pod Controller. Manual shifts can be made at any time when riding with Auto Shift Off or On.

1. Press and hold the top button on the Right Pod Controller (R1) to toggle Auto Shift On and Off.

2. Use the top button (R1) to move the derailleur outboard to a smaller cog.

3. Use the lower button (R2) to move the derailleur inboard to a larger cog.


Eagle Powertrain Range Extender

The Eagle Powertrain Range Extender is compatible with the Eagle Powertrain system. You must confirm with your frame manufacturer for compatibility on your E-Bike before installing.


  • The Eagle Powertrain Range Extender provides an additional 250Wh battery to the Eagle Powertrain system while in the Range mode.

  • The Range Extender and Powertrain Frame Mount Holder system can only be installed on factory installed frame mounted water bottle tabs.

  • The Range Extender must be used with the main Powertrain battery installed and can be used with both compact and full-size main batteries.

  • The Powertrain Frame Mount Holder system can be used with the Range Extender or the Bottle Mount adapter that holds a bottle cage for a water bottle.

Notice

Before every ride with the Range Extender, you must make sure the Range Extender Cable is plugged into the Range Extender and Frame Charge Port to avoid water coming into contact with the electrical connectors. Water will damage the electrical components.

Notice

Make sure the Eagle Powertrain System is powered Off before the Range Extender is removed, installed, or charged. Press and hold the power button on the display to power off. Failure to power Off the system will result in a system shut down. You must reboot the system to power back On. This is normal behavior.

Notice

Hands and gloves must be clean before handling the Range Extender. Contact with sunscreen or hydrocarbon cleaners may cause the battery pack to crack.

Range Extender Charge Port Cover Installation

Notice

Do not pull on the charge port plug or dislodge it from the drive unit. Pulling hard on the charge port cord could result in damage to the cable or the plug becoming loosened or removed from the drive unit. If the charge port plug disconnects from the drive unit, the system cannot recharge. You must contact your SRAM Regional Service location for assistance if the charge plug becomes loosened or disconnected.

Partially remove the original charge port
2 mm
Partially remove charge port
Remove original Charge Port Cover

1. Open the original charge port cover flap.

2. Remove the charge port screws.

3. Dislodge the charge port from the frame while keeping the cord attached to the drive unit.

4. Remove the flexible, rubber charge port cover from the charge port without removing the charge port.

5. Clean the frame around the charge port cover. Wipe off excess dirt on the charge port.

Remove the liner from the adhesive on the back of the new Range Extender charge port cover.
Charge Port Cover Install step 7
Charge Port Cover Install - step 8-9
UM - Powertrain - Range Extender - Charge Port Cover Install - step 10

6. Remove the liner from the adhesive on the back of the new Range Extender charge port cover.

7. Install the new flexible, rubber Range Extender charge port cover over the charge port with the adhesive side facing toward the charge port.

You must consult your frame manufacturer's instructions for the orientation of the cover for your frame.

8. Align the holes on the rubber charge port cover with the tabs on the charge port.

9. Press the charge port cover and charge port together and hold for adhesion.

10. Push the charge port, with the Range Extender charge port cover installed, back into the frame.

You must consult your frame manufacturer's instructions for orientation of the charge port and cover into the frame.

Notice

Keep the charge port and cord in the same orientation as original. Rotating or twisting the charge port cable may result in damage to the cable or the plug not fitting securely in the frame.

Install the snapframe
UM - Powertrain - Range Extender - Snapframe Install - step 12
2 mm
0.1 N·m (0.9 in-lb)

11. Install the Snapframe on top of the charge port so that it is aligned with the shape of the frame indent.

12. Install the Range Extender screws and tighten.

Range Extender Frame Mount Installation

Frame Mount Install - 1
T25
Position the Frame Mount so it is in the most upward position.
Tighten the Frame Mount bolts.
T25
4 N·m (35 in-lb)

1. Clean the frame. Loosely install the Frame Mount with the mount lever oriented above the mounting holes in the bicycle frame.

2. Position the Frame Mount so it is in the most upward position.

3. Tighten the bolts.

Range Extender Installation into Frame Mount

Align the plug and lower part of the Frame Mount.
Install into lower part of the mount.
Tilt the upper part of the Range Extender into the upper locking mechanism.

1. Align the plug facing side of the Range Extender with the lower part of the Frame Mount.

2. Install the plug facing side of the Range Extender into the lower part of the Frame Mount.

3. Tilt the upper part of the Range Extender into the upper locking mechanism of the Frame Mount.

Correct Range Extender installation.
Close up of the red rectangle

4. You should hear and feel a click when the Range Extender is installed properly. The red rectangle under the lever should not be visible.

If the red rectangle is visible, then repeat steps 1-4. Make sure the mounting areas of the frame mount and Range Extender are clean, free of debris, and not damaged.

Warning

CRASH HAZARD

You must verify the Range Extender or Bottle Mount Adapter Plate is properly installed and secure to the Powertrain Holder System frame mount and frame before every ride. Riding with an improperly installed Range Extender or Bottle Mount Adapter Plate may result in the Range Extender or Bottle Mount becoming dislodged which may cause a crash and/or serious injury or death.

Warning

CRASH HAZARD

Before riding the E-Bike with a Range Extender or Bottle Mount Adapter Plate installed, you must perform a Clearance Test. Go to the Clearance Test section and verify the Range Extender, Bottle Mount with water bottle, and connector cable do not collide or touch when the suspension is compressed. Riding with a system that does not have proper clearance may result in a crash and/or serious injury or death.

Bottle Mount Adapter Installation

Warning

CRASH HAZARD

You must verify the water bottle cage mounting bolts do not stick out past the adapter plate or have contact with the mounting plate screws. If needed, use the provided washer(s) under the bolt head. Riding with improper bolt length may cause the adapter plate to become dislodged and may result in a crash and/or serious injury or death.

Bolt length warning
Install your preferred water bottle cage to the Bottle Mount.
T25
4 N·m (35 in-lb)
Tilt the lower part of the Bottle Mount assembly into the lower part of the Frame Mount.
Tilt the upper part of the Bottle Mount into the upper locking mechanism.
Press down on the lever.

1. Install your preferred water bottle cage to the Bottle Mount Adapter plate according to the manufacturer's instructions.

2. Install the lower part of the Bottle Mount Adapter plate into the lower part of the Holder System frame mount.

3. Tilt the upper part of the Bottle Mount Adapter plate into the upper locking mechanism.

4. You should hear and feel a click when the Bottle Mount Adapter plate is installed properly. The red rectangle under the lever should not be visible.

Warning

CRASH HAZARD

You must verify the Range Extender or Bottle Mount Adapter Plate is properly installed and secure to the Powertrain Holder System frame mount and frame before every ride. Riding with an improperly installed Range Extender or Bottle Mount Adapter Plate may result in the Range Extender or Bottle Mount becoming dislodged which may cause a crash and/or serious injury or death.

Warning

CRASH HAZARD

Before riding the E-Bike with a Range Extender or Bottle Mount Adapter Plate installed, you must perform a Clearance Test. Go to the Clearance Test section and verify the Range Extender, Bottle Mount with water bottle, and connector cable do not collide or touch when the suspension is compressed. Riding with a system that does not have proper clearance may result in a crash and/or serious injury or death.

Connect the Range Extender to the System

Notice

Before every ride with the Range Extender, you must make sure the Range Extender Cable is plugged into the Range Extender and Frame Charge Port to avoid water coming into contact with the electrical connectors. Water will damage the electrical components.

Notice

Make sure the Eagle Powertrain System is powered Off before connecting or disconnecting the Range Extender. Failure to power Off the system will result in a system shut down. You must reboot the system to power back On. This is normal behavior.

Press and hold Power button to power Off
Plug into Range Extender

1a. Insert the smooth end of the Range Extender cable into the port on the Range Extender. 1b. Make sure the keyed prongs are aligned and the snap tab is engaged.

Release the Range Extender charge port cover.
Align the keyed prongs of the Range Extender cable with the Charge Port.
Install the Range Extender cable into the Charge Port.
Install the charge port cover

2. Release the Range Extender charge port cover from the frame charge port on the E-Bike frame.

3. Align the keyed prongs of the Range Extender cable with the frame charge port.

4a. Install the grooved end of the Range Extender cable into the frame charge port. 4b. Make sure the keyed prongs are aligned and the snap tab is engaged.

5. Install the charge port cover over the grooved cable connection.

Press and hold the power button to turn on.

6. Press and hold the Power button to power On the system.

Cable Clip Installation

Warning

CRASH HAZARD

Before riding the E-Bike with a Range Extender you must verify the cable is secure with at least one cable clip, and does not interfere with any moving parts such as the cranks, chainring, or suspension. Riding with a system that does not have proper cable installation may result in interference that may cause a crash and/or serious injury or death.

Remove the liner and install the clip.
Cable Clip install

Use isopropyl alcohol to clean the area of the frame where you will install the clip(s) and allow to dry. You must use at least one cable clip to secure the cable. The amount of cable clips may vary depending on the cable length and frame design.

1. Remove the liner from the adhesive on the back of the clip(s).

2. Orient the opening on the clip(s) to allow installation of the cable. Press and hold the clip(s) to the frame in your preferred location for at least 30 seconds.

3. Install the cable into the clip(s).

Clearance Test for Range Extender and Bottle Mount

Warning

CRASH HAZARD

Before riding the E-Bike with a Range Extender or Bottle Mount Adapter Plate installed, you must perform a Clearance Test. Go to the Clearance Test section and verify the Range Extender, Bottle Mount with water bottle, and connector cable do not collide or touch when the suspension is compressed. Riding with a system that does not have proper clearance may result in a crash and/or serious injury or death.

Frame and range extender not making contact with eachother
Frame and Range Extender colliding- DO NOT DO THIS

You must perform the Clearance Test whenever:

  • The mounting plate is installed for the first time,

  • The mounting plate is moved or adjusted,

  • The frame geometry is changed,

  • Rear suspension is changed.

1. Connect the cable to the Range Extender and frame charge port.

2. Remove the air from the rear shock and fully compress the E-Bike. If using a coil shock, remove the shock, remove the coil spring from the shock, and reinstall the shock without the coil to fully compress the E-Bike.

3. With the frame compressed, verify the Range Extender or Bottle Mount including water bottle does not contact the frame or rear shock.

4. If the Range Extender or Bottle Mount including water bottle are mounted in the highest position on the frame and there is contact with the frame or rear shock, then your E-Bike is not compatible. If the frame mount is not in the highest position on the frame, then go back to Frame Mount Installation and repeat step 1 to readjust the Frame Mount.

5. Repeat the Clearance Test to verify the Range Extender or Bottle Mount assembly do not collide with the frame.

Disconnect the Range Extender from the System

Notice

Make sure the Eagle Powertrain System is powered Off before connecting or disconnecting the Range Extender. Failure to power Off the system will result in a system shut down. You must reboot the system to power back On. This is normal behavior.

Press and hold Power button to power Off
Disconnect the range extender
Disconnect from the charge port

1. Push and hold the Snapframe tab.

2. Disconnect the cable from the bottom of the Range Extender.

3. Release the Range Extender charge port cover.

4. Push and hold the Snapframe tab.

5. Disconnect the cable from the frame charge port on the E-Bike frame.

Lift up on lever to remove the Range Extender.
Tilt the upper part of the Range Extender away from the upper locking mechanism.
Install the bottle cage.

6. Pull up on the Frame Mount lever to release the Range Extender while holding the Range Extender.

7. Tilt the upper part of the Range Extender away from the upper locking mechanism.

8. Install the Bottle Mount into the frame mount, if desired. See Bottle Mount Installation.

9. Remove the Range Extender cable from the cable clip(s).

Notice

Use two hands to hold the Range Extender. Do not drop the Range Extender. Dropping the Range Extender may result in internal and/or external damages which may leave the Range Extender non-operational.


Maintenance

Notice

Drive Unit service and repair must be completed at an authorized SRAM Service location, please contact your SRAM Dealer. Do not open the drive unit or attempt to increase the drive unit's power output or maximum speed. Doing so will void the warranty of the Powertrain system and may also violate local statutory regulations.

You must only replace parts of the Eagle Powertrain System (e.g. Derailleur, Chain, Chainring, Cassette) with identical genuine SRAM spare parts or parts that are specifically approved by your E-Bike manufacturer.

Warning

Routinely check all the bolts for the correct torque values; never ride with loose bolts. Inspect disc brake pads for wear every month. Consult your brake pad manufacturer's instructions for when to replace pads and rotors.

1. Before proceeding you must verify the Eagle Powertrain System is powered off or in Service Mode. See the Service Mode section before proceeding with any maintenance or repair.

Warning

The Eagle Powertrain System must be powered off or in Service Mode for any service or repair.

Service Mode prevents the drive unit from unwanted activation during service or maintenance. Failure to put the system in Service Mode may result in injury.

Cleaning

It is recommended that you periodically clean your Powertrain components.

AXS Bridge Display: Use only a dry cloth to wipe off any dirt and debris.

Battery Charge Port: Use only a dry cloth to wipe off any dirt and debris.

Speed Sensor and Speed Ring: Consult the Rotor Replacement section for instructions on how to remove the rotor and speed ring. Use a damp cloth and soap and water to clean the speed ring and speed sensor.

Notice

Keep the speed sensor and speed ring clean. Dirt will collect on the magnets and may cause errors to the sensor. If you have an error message, consult the Powertrain Troubleshooting Matrix.

Eagle Powertrain Range Extender: Remove the Range Extender from the E-Bike before cleaning the E-Bike. Use only a dry cloth to wipe off any dirt or debris.

Notice

Do not allow water to enter the Range Extender port. Water will damage the electrical components.

Clean all other components with soap and water only. Rinse thoroughly with water and allow the parts to dry.

Notice

Do not clean the components with a power washer. A power washer can damage electrical components.

Do not use acidic or grease-dissolving agents. Do not soak or store components in any cleaning product or liquid. Chemical cleaners and solvents can damage plastic components.

Storage

Notice

You must Power Off the system when the E-Bike is parked or stored, even for a short period of time. Never leave the E-Bike unattended with the system powered on.

Store the Powertrain battery at -10°C (14°F) to 30°C (86°F). Storing a battery outside the recommended storage range may result in a loss of battery capacity.

The first battery charge should be within 12 months of the battery production date, then charge every 180 days. Not following this recommendation can void the SRAM warranty.

Store batteries with at least 11-25% (one lit LED status) charge; storing an empty battery may cause the battery to deteriorate and become unusable. If possible, remove the battery to preserve battery life during long term storage.

Transportation

Remove the Powertrain battery from the E-Bike before transporting the E-Bike, if possible. Avoid uncontrollable environmental conditions and transport the E-Bike in sheltered transportation, if possible.

Notice

You must Power Off the system, or put in Service Mode when the E-Bike is being transported or carried.

Transporting SRAM Powertrain batteries must be done in compliance with current regulations in your country. Transport and shipping must always be done in the approved packaging and an approved carrier. Consult the transport instructions for this type of item in your country.

Rear Rotor Replacement

Consult your brake pad manufacturer's instructions for when to replace pads and rotors.

For SRAM brakes and rotors, replace brake pads when the thickness of the backing plate and pad material is 3 mm or less. Change the SRAM rotor when changing the pad material, or when the rotor thickness is less than 1.7 mm for 2 mm thick rotors.

Warning

CRASH HAZARD

You must use Powertrain compatible 2 mm thick, one-piece rotors with 15 mm rotor bolts. Consult the Spare Parts Catalog at www.sram.com/service for part numbers. Failure to use 15 mm long rotor bolts may result in the rotor not being properly installed to the hub, which could result in the rotor coming loose and causing a crash. You must use the appropriate size rotor and bolts.

T25

1. Remove the bolts, speed sensor, and rotor. Use a damp cloth, soap, and water to clean the speed ring.

Notice

Dirt will collect on the magnets and may cause errors to the sensor. Keep the speed ring and speed sensor clean.

2. Install the rotor.

3. Install the rotor with the new, threadlock prepped 15 mm long rotor bolts.

4. Tighten the rotor bolts one turn in an alternating sequence until a torque of 6.2 N·m (55 in-lb) is achieved for each bolt.

Chainring Replacement

For E-Bikes that do not use the SRAM Aeroguard, you must consult your frame manufacturer for instructions on removing and re-installing the chain guide or chain guard. You must not operate the E-Bike without a chain guide or chain guard.

Warning

The E-Bike is equipped with a chain guide or chain guard that protects the dangerous lead-in area of the chain. The chain guide or chain guard must not be removed or else the safe operation of the E-Bike cannot be guaranteed.

Notice

You must replace the chainring with the same size chainring. The Auto Shift feature will not function properly if the chainring size is modified. Consult your SRAM dealer if you want to change the chainring size.

8 mm

1. Remove the drive side crankarm.

2. Remove the six Safety Clips from the backside of the Aeroguard, if applicable.

Chain whip
8 - notch bottom bracket tool

3. Remove the Aeroguard from the chainring, if applicable.

4. Use a chain whip to hold the chainring in place. Use an 8-Notch bottom bracket tool to remove the lockring.

Notice

You must use a SRAM Chainring Extraction tool to remove the chainring from the drive unit spindle. Applying force to the spindle without the tool may result in damage to the drive unit internals and a non-functional Eagle Powertrain System. Contact your regional SRAM Service location for further assistance.

SRAM Chainring Extraction tool
2-arm gear puller

5. Install a SRAM Chainring Extraction tool onto the driver spindle. Center the pin of a two-arm gear puller into the tool and remove the chainring.

6. Align the six recessed beams of the new chainring with the six cutouts on the Aeroguard. For chainrings equipped with different aeroguards, you must consult the E-Bike manufacturer's instructions.

7. Press the Aeroguard onto the beams of the chainring. You should hear and feel it snap in place.

8. Install new Safety Clips.

8 - notch bottom bracket tool
28 N·m (248 in-lb)

9. Install the chainring onto the drive unit spindle.

10. Install the lockring.

11. Use a chain whip to hold the chainring in place and tighten the lockring.

Warning

CRASH HAZARD

Routinely check the lockring to verify torque. The lockring must be installed to the maximum torque specified by the drive unit manufacturer when assembling the chainring. Improper lockring torque can cause the chainring to loosen, which can cause the rider to crash resulting in serious injury and/or death.

8 mm
54 N·m (478 in-lb)

12. Apply grease to the spindle.

13. Install the drive side crankarm onto the spindle.

14. Tighten the crankarm bolt.


Recycling

♻ For recycling and environmental compliance, please visit sram.com/en/company/about/environmental-policy-and-recycling

Consult your E-Bike Manufacturer for compact and full-size battery recycling information.

Replace the SRAM battery with an authentic SRAM battery only.

Replace the AXS Controller battery with a CR2032 coin cell battery only.

Replace the SRAM power meter battery with a CR2032 coin cell battery only.

Replace the Pedal Sensor battery with a AAA Lithium/Iron Disulfide (Li/FeS2) battery only.

Replace the SRAM or Quarq power meter Battery Sled battery with a AAA Lithium battery only.

Consult the SRAM Battery and Charger User Manual for battery maintenance and specifications.

Warning

Never dispose of batteries in a fire.


Troubleshooting and Error Codes

Battery Troubleshooting

Range extender battery troubleshooting buttons

SRAM batteries can provide onboard diagnostics when the battery has an error. Press the button for 1 second to display the charge. If any of the sequences of flashing LEDs are displayed, the battery and/or charger setup may have a critical failure.

Low Voltage Protection
High or Low Temperature Protection

Low Voltage Protection - Flash (2/sec): Charge the battery with original SRAM charger.

High or Low Temperature Protection - Flash (2/sec): Move battery to location with room temperature.

Short Circuit Protection
Long Term Use of Battery / Poor Battery Health

Short Circuit Protection - Flash (2/sec): Remove battery from the bike. Check battery and cable for obstructions. Clean and remove any short circuit objects with a non-conductive tool.

Long Term Use of Battery / Poor Battery Health - Slow Flash All LEDs (1/sec): Contact your SRAM dealer to check the health status of the battery.

Safety Protection
Battery Failure or Safety Protection

Safety Protection - Flash (2/sec): Stop riding or charging. Let the battery rest for 30 minutes. Contact your SRAM dealer if safety protection appears frequently.

Battery Failure or Safety Protection - Flash (2/sec) and LED On: Immediately stop charging and contact your SRAM dealer.

No Communication Between Battery and Charger Established or Overcurrent Protection

No Communication Between Battery and Charger Established or Overcurrent Protection - Alternating Flash (2/sec): Remove battery from the bike. Check battery and cable for obstructions. Clean and remove any short circuit objects with a non-conductive tool.

Error Messages

Follow the instructions on the AXS Bridge Display for messages with a warning symbol or error message. Connect to the SRAM AXS App and follow the instructions in the app for any active error messages or warnings.

Additionally, consult the Powertrain Troubleshooting Matrix, or contact your SRAM dealer if the failure persists.


Battery Specifications

Rechargeable Lithium-Ion Cylindrical Cell Battery

250Wh

630Wh

720Wh

Battery Model

SRM-003-35SD

SRM-001-58LG

SRM-002-50SD

Cell Type

Li-ion, cylindrical 18650,

3.5Ah/3.6V (SDI-35E)

Li-ion, cylindrical 21700,

5.8Ah/3.59V (LG-M58T)

Li-ion, cylindrical 21700,

5.0Ah/3.63V (SDI-50E2)

Pack Configuration

10S2P

10S3P

10S4P

EOD Voltage

25.5V

25.5V

25.0V

Nominal Capacity

242Wh (6.7AH)

600Wh (16.71AH)

712Wh (19.6AH)

Minimum Capacity*

6.4AH

15.4AH

18.2AH

Constant Current Charge

Max 3A

Max 5A

Max 5A

Constant Voltage Charge

42.0 V

42.0 V

42.0 V

Battery Weight

1,440g +/-50g

3,100g +/-50g

4,150g +/-50g

Pack Maximum Length

175.5 +0.7/-0.4 mm

411.2 +/-0.6 mm

502.0 +/-0.8 mm

Pack Maximum Width

85.6 +/-0.25 mm

73.5 +/-0.3 mm

78.0 +/-0.5 mm

Pack Maximum Height

78.9 +/-0.25 mm

56.9 +/-0.3 mm

60.5 +/-0.5 mm

Operation Temperature Range

Storage: -10°C (14°F) to 30°C (86°F)

Ride: -10°C (14°F) to 40° C (104°F)

Charge: 0°C (32°F) to 40°C (104°F)

Storage: -10°C (14°F) to 30°C (86°F)

Ride: -10°C (14°F) to 40° C (104°F)

Charge: 0°C (32°F) to 40°C (104°F)

Storage: -10°C (14°F) to 30°C (86°F)

Ride: -10°C (14°F) to 40° C (104°F)

Charge: 0°C (32°F) to 40°C (104°F)

* at 0.2 C discharge rate 25.0V cut off after standard charge.

Battery Charger Model: M/N TPS-A01-WW

The charger is designed to meet EMI safety standards for use in information technology equipment.

Rated Input Voltage:

90-264 Vac

Maximum Rated Output Voltage:

42.0V

Operating Temperature Range:

32 °F to 104 °F

0 °C to 40 °C

Storage Temperature Range:

-4°F to 140°F

-20 °C to 60 °C

Relative Humidity for Operating and Non-operating:

10% to 80%


Powertrain Troubleshooting Matrix

Symptoms: The full system or the drive unit shuts down during a ride.

Causes:

A. There was an unexpected behavior in the E-Bike system.

B. The rider torque input is too low or inconsistent.

C. The firmware is out of date.

D. Connectivity issues on the cables or connectors.

E. Abnormal battery behavior.

F. The E-Bike is operating outside of the operating temperature range or the battery does not have any charge remaining.

Actions:

A. Follow the instructions on the display and open the SRAM AXS app to check for diagnosis.

B. Attempt to ride at a stable cadence and resistance. Open the Pedal Speed Menu and change the Pedal Speed to a slower cadence.

C. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

D. Inspect the cables and connectors for damage, where visible. Contact your regional SRAM Service location for further assistance.

E. Check the LED status on the main battery. Consult the Battery Troubleshooting guide.

F. Return the E-Bike to a normal operation temperature and/or charge your battery.

Symptoms: The drive unit shuts down and will not Power On or provide support.

Causes:

A. There was an unexpected behavior in the E-Bike system.

B. The E-Bike is in Service Mode.

C. The Powertrain battery is not charged.

D. There was an unexpected behavior in the E-Bike system.

E. The firmware is out of date.

F. Abnormal battery behavior.

G. Connectivity issues on the cables or connectors.

H. Parameter settings in the AXS app are set too low.

I. The system has been tampered.

Actions:

A. Restart the system. Press and hold the display Power button to power off the drive unit. Press and hold the display Power button to power on the drive unit.

B. Press and release the Power button to exit Service Mode.

C. Charge the battery according to the Battery Charging instructions.

D. Follow the instructions on the display and open the SRAM AXS app to check for diagnosis.

E. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

F. Check the LED status on the main battery. Consult the Battery Troubleshooting guide.

G. Inspect the cables and connectors for damage, where visible. Contact your regional SRAM Service location for further assistance.

H. Increase the Max Power Wattage and/or Assist Support in the SRAM AXS app Ride Mode tuning view.

I. The E-Bike is switched off to follow safety guidelines. Revert back to the original Eagle Powertrain settings.

Symptoms: The E-Bike will not power on or the display is a blank screen.

Causes:

A. The E-Bike is still connected to the charger.

B. The Powertrain battery is not charged.

C. Abnormal Battery behavior.

D. Connectivity issues on the cables or connectors.

Actions:

A. Disconnect the charger from the charging port.

B. Charge the battery according to the Battery Charging instructions.

C. Check the LED status on the main battery. Consult the Battery Troubleshooting guide.

D. Inspect the cables and connectors for damage, where visible. Contact your regional SRAM Service location for further assistance.

Symptoms: Drive unit support shuts off after a few meters.

Causes:

A. Connectivity issues on the cables or connectors.

Actions:

A. Inspect the cables and connectors for damage, where visible. Contact your regional SRAM Service location for further assistance.

Symptoms: Drive unit support feels weak.

Causes:

A. Parameter settings in the AXS app are set too low.

B. The Powertrain battery is not charged.

C. The E-Bike is operating outside of the operating temperature range or state of charge (SOC).

D. The rider torque input is too low or inconsistent.

E. There was an unexpected behavior in the E-Bike system.

F. The firmware is out of date.

Actions:

A. Increase the Max Power Wattage and/or Assist Support in the SRAM AXS app Ride Mode tuning view.

B. Charge the battery according to the Battery Charging instructions.

C. Return the E-Bike to a normal operation temperature and/or charge your battery.

D. Attempt to ride at a stable cadence and resistance. Open the Pedal Speed Menu and change the Pedal Speed to a slower cadence.

E. Follow the instructions on the display and open the SRAM AXS app to check for diagnosis.

F. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

Symptoms: The system reboots on itself.

Causes:

A. The firmware is out of date.

B. There was an unexpected behavior in the E-Bike system.

C. Connectivity issues on the cables or connectors.

Actions:

A. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

B. Follow the instructions on the display and open the SRAM AXS App to check for diagnosis.

C. Inspect the cables and connectors for damage, where visible. Contact your regional SRAM Service location for further assistance.

Symptoms: The display is flickering.

Causes:

A. There was an unexpected behavior in the E-Bike system.

B. The firmware is out of date.

C. Connectivity issues on the cables or connectors.

D. The AXS Pairing is invalid.

Actions:

A. Restart the system. Press and hold the display Power button to power off the drive unit. Press and hold the display Power button to power on the drive unit.

B. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

C. Inspect the cables and connectors for damage, where visible. Contact your regional SRAM Service location for further assistance.

D. Repeat the pairing process in the System Pairing section.

Symptoms: Error message on the display.

Causes:

A. There was an unexpected behavior in the E-Bike system.

Actions:

A. Follow the instructions on the display and open the SRAM AXS app to check for diagnosis.

B. Restart the system. Press and hold the display Power button to power off the drive unit. Press and hold the display Power button to power on the drive unit.

Symptoms: Low Power Mode/Charge E-Bike Warning message on the display.

Causes:

A. There was an unexpected behavior in the E-Bike system.

B. The E-Bike is operating outside of the operating temperature range or state of charge (SOC).

Actions:

A. Follow the instructions on the display and open the SRAM AXS app to check for diagnosis.

B. Return the E-Bike to a normal operation temperature and/or charge your battery.

Symptoms: The Pod Controller buttons are not functioning as intended.

Causes:

A. The Pod Controller battery is empty.

B. The Pod Controller is not configured properly.

C. The AXS Pairing is invalid.

D. The firmware is out of date.

Actions:

A. Replace the Pod Controller battery.

B. Check the SRAM AXS app controller configurations.

C. Repeat the pairing process in the System Pairing section.

D. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

Symptoms: Display button presses are not working as intended.

Causes:

A. There was an unexpected behavior in the E-Bike system.

B. The firmware is out of date.

Actions:

A. Restart the system. Press and hold the display Power button to power off the drive unit. Press and hold the display Power button to power on the drive unit.

B. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

Symptoms: The E-Bike is not charging or the charging is not on the display.

Causes:

A. Connectivity issues on the cables or connectors.

B. There was an unexpected behavior in the E-Bike system.

C. The firmware is out of date.

D. Abnormal Battery or Charger behavior.

E. There was an unexpected behavior in the E-Bike system.

F. The E-Bike is operating outside of the operating temperature range or state of charge (SOC).

Actions:

A. Inspect the cables and connectors for damage, where visible. Contact your regional SRAM Service location for further assistance.

B. Restart the system. Press and hold the display Power button to power off the drive unit. Press and hold the display Power button to power on the drive unit.

C. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

D. Check the LED status on the main battery/charger and/or follow the Battery Troubleshooting guide.

E. Follow the instructions on the display and open the SRAM AXS App to check for diagnosis.

F. Return the E-Bike to a normal operation temperature and/or charge your battery.

Symptoms: Push Mode feels weak.

Causes:

A. The gear ratio is not effective.

Actions:

A. Shift into a larger cog.

Symptoms: Push Mode does not work as intended.

Causes:

A. The E-Bike is in Service Mode.

B. The AXS Pairing is invalid.

C. The Pod Controller battery is empty.

D. The firmware is out of date.

Actions:

A. Press and release the Power button to exit Service Mode.

B. Repeat the pairing process in the System Pairing section.

C. Replace the Pod Controller battery.

D. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

Symptoms: E-Bike is not making manual shifts.

Causes:

A. The AXS Pairing is invalid.

B. The Pod Controller battery is empty.

C. The firmware is out of date.

Actions:

A. Repeat the pairing process in the System Pairing section.

B. Replace the Pod Controller battery.

C. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

Symptoms: Auto Shift is not functional or atypical behavior.

Causes:

A. Function setting error in the display or AXS app.

B. There was an unexpected behavior in the E-Bike system.

C. The AXS Pairing is invalid.

D. The E-Bike is in Service Mode.

E. The E-Bike is operating outside of the operating temperature range or state of charge (SOC).

F. The firmware is out of date.

G. The system has been tampered with.

Actions:

A. Open the AXS app and check your settings.

B. Restart the system. Press and hold the display Power button to power off the drive unit. Press and hold the display Power button to power on the drive unit.

C. Repeat the pairing process in the System Pairing section.

D. Press and release the Power button to exit Service Mode.

E. Return the E-Bike to a normal operation temperature and/or charge your battery.

F. Connect to the latest version of the SRAM AXS app and make sure the component firmware is up to date.

G. The E-Bike is switched off to follow safety guidelines. Revert back to the original Eagle Powertrain settings.

Symptoms: Powertrain battery drains quickly.

Causes:

A. The battery's health is poor.

B. Limited battery range.

C. The system has been tampered.

Actions:

A. Check the battery health on the AXS app.

B. Range can be heavily influenced by environmental conditions such as mud, temperature, and overall system weight.

C. The E-Bike is switched off to follow safety guidelines. Revert back to the original Eagle Powertrain settings.

Symptoms: Yellow LED blinking on a component.

Causes:

A. The component is stuck during a firmware update. The firmware update has failed.

Actions:

A. Open the SRAM AXS app and recover the component's firmware.

Symptoms: The Powertrain System is rattling during the ride.

Causes:

A. System components are not installed correctly.

Actions:

A. Stop riding immediately. Consult the user manual or contact Rider Support or your STS Representative.